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Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

PRE-ORDER POLICY

At Ballyholland Poultry & Agricultural Supplies, certain products are available on a pre-order basis. These items are not held in our regular stock and are ordered specifically from our suppliers once your order has been placed.

LEAD TIMES

The expected lead time for pre-order items is approximately 4 weeks from the date your order is confirmed.

Please note that this is an estimated timeframe only and may vary due to supplier availability, manufacturing schedules, import processes, customs clearance, transport delays or other circumstances beyond our reasonable control.

While we will always endeavour to keep customers informed of any significant delays, Ballyholland Poultry & Agricultural Supplies cannot guarantee delivery within the estimated timeframe.

PAYMENT

Full payment is required at the time of placing a pre-order unless otherwise agreed in writing.

CANCELLATIONS

As pre-order items are sourced specifically to fulfil your order, they cannot be cancelled, returned or refunded once the order has been placed with our supplier.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

CHANGES TO ORDERS

Requests to amend a pre-order after it has been placed will be considered where possible but cannot be guaranteed. Any amendments may result in additional costs or extended lead times.

DELIVERY

When your pre-order arrives at our premises, it will be dispatched using our normal delivery service.

If your order contains both in-stock and pre-order items, we may either:

  • Dispatch all items together once the pre-order has arrived; or

  • Ship available items separately, where agreed. Additional delivery charges may apply.

DELAYS

Although we work closely with our suppliers, delays can occasionally occur.

Ballyholland Poultry & Agricultural Supplies shall not be liable for delays arising from supplier shortages, manufacturing issues, customs procedures, transport disruptions, adverse weather or other events outside our reasonable control.

We will keep customers updated and provide revised estimated delivery dates where possible.

DAMAGED OR INCORRECT GOODS

Please inspect your order immediately upon delivery.

If your pre-order arrives damaged, defective or incorrect, please notify us within 48 hours by emailing sales@ballyhollandpoultry.com, quoting your order number and providing photographs where applicable.

We will investigate the issue promptly and arrange a replacement, repair or refund where appropriate.

CONTACT US

If you have any questions regarding a pre-order, please contact:

Ballyholland Poultry & Agricultural Supplies
17 Bettys Hill Road
Newry
Co. Down
BT34 2LZ
United Kingdom

Email: sales@ballyhollandpoultry.com