Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: [06.06.26]
At Ballyholland Poultry & Agricultural Supplies, we aim to dispatch all orders as quickly and efficiently as possible. By placing an order with us, you agree to the terms outlined in this Shipping & Delivery Policy.
PROCESSING TIMES
Orders are typically processed and dispatched within 1–3 working days, subject to stock availability.
During busy periods, seasonal demand, adverse weather conditions, supplier delays or circumstances beyond our reasonable control, dispatch times may be extended.
Where possible, customers will be notified of any significant delays.
DELIVERY TIMES
Delivery times provided on our website, by email or by telephone are estimates only and are not guaranteed.
Whilst we make every effort to ensure prompt delivery, Ballyholland Poultry & Agricultural Supplies shall not be liable for delays caused by:
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Courier companies;
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Hauliers or freight providers;
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Customs or border inspections;
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Adverse weather conditions;
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Traffic disruptions;
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Industrial action;
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Incorrect customer information; or
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Any event outside our reasonable control.
THIRD-PARTY COURIERS & HAULIERS
We use independent third-party courier and haulage companies to deliver goods.
Once goods have been dispatched, delivery performance is dependent upon the services provided by these third parties.
Should a delivery be delayed, lost or damaged in transit, Ballyholland Poultry & Agricultural Supplies will assist customers by:
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Investigating the issue with the courier or haulier;
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Raising claims where appropriate;
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Requesting tracking updates and delivery information; and
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Seeking a resolution as quickly as possible.
However, we cannot guarantee delivery dates or times provided by third-party carriers.
DELIVERY ADDRESS
Customers are responsible for providing accurate delivery information at the time of ordering.
Ballyholland Poultry & Agricultural Supplies shall not be responsible for delays, additional costs or failed deliveries resulting from incorrect or incomplete address details supplied by the customer.
DELIVERY INSPECTION
Customers should inspect all deliveries upon arrival.
Any shortages, damage or delivery issues should be reported to us within 48 hours of receipt by emailing sales@ballyhollandpoultry.com.
Where possible, customers should provide photographs of:
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The affected goods;
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Any damaged packaging; and
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The delivery label.
FAILURE TO ACCEPT DELIVERY
If a customer is unavailable to accept delivery, fails to arrange collection, or refuses delivery of correctly supplied goods, any additional delivery, storage, return or re-delivery costs incurred may be charged to the customer.
LOST OR DAMAGED GOODS
In the event that goods are lost or damaged during transit, Ballyholland Poultry & Agricultural Supplies reserves the right to investigate the matter with the courier or haulier before issuing any replacement, refund or compensation.
Any replacement, refund or compensation will be subject to the outcome of the carrier's investigation and the customer's statutory rights.
FORCE MAJEURE
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, industrial disputes, transport disruptions, governmental restrictions, disease outbreaks or supplier failures.
CONTACT US
Ballyholland Poultry & Agricultural Supplies
17 Bettys Hill Road
Newry
Co. Down
BT34 2LZ
United Kingdom